Shipping & Returns Policy
Effective Date: 1/1/2024
At ClubHighEnd, we aim to provide you with the best shopping experience, including fast and reliable shipping and an easy return process. Please read the following information regarding our shipping and returns policies.
Shipping Policy
1. Shipping Locations
We ship to most of the countries world wide. If you are outside these regions, please contact us to see if shipping is available to your location.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We offer the following shipping options:
- Standard Shipping: 5 business days.
- Express Shipping: 3 business days, subject to additional fee.
Free shipping is available for orders over [Insert amount] within [Insert regions/countries eligible for free shipping], unless otherwise stated during promotional periods.
3. Processing Time
All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays. Once your order has been processed, you will receive a confirmation email with tracking information.
4. Delivery Time
Estimated delivery times vary depending on your location and the shipping method chosen at checkout. While we strive to meet our delivery estimates, delays caused by external factors such as customs, weather, or postal service disruptions may occur.
- Domestic Orders: 5 business days.
- International Orders: 3 business days, subject to additional fee.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order through our website or the shipping carrier’s site.
6. Customs, Duties, and Taxes
For international orders, customs, duties, and taxes may apply. These fees are the responsibility of the customer and are not included in the price of the order or shipping cost. Please check with your local customs office for more information on fees.
Returns and Exchanges Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return and exchange policy below.
1. Return Eligibility
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be initiated within [Insert number] days from the delivery date.
Certain items are non-returnable, including but not limited to:
- Sale or clearance items
- Custom or personalized products
- Perishable goods
- Gift cards
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [Insert contact email] to request a return authorization.
- Once your return is approved, you will receive instructions on how and where to send your item.
- Pack your item securely and include proof of purchase (invoice or order confirmation).
- You are responsible for paying the return shipping costs unless the item is defective or we made an error in your order.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original payment method within [Insert time frame, e.g., 7-10 business days]. Please note that shipping charges are non-refundable unless the return is due to our error.
4. Exchanges
If you wish to exchange an item for a different size or product, please contact us at [Insert contact email]. Exchanges are subject to product availability. The return process for exchanges follows the same steps outlined above.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [Insert number] days of delivery. We will arrange for a replacement or full refund at no additional cost to you.
6. Non-Returnable Items
Certain items are not eligible for returns due to hygiene reasons or custom nature, including but not limited to:
- Personalized items
- Opened beauty or personal care products
- Intimate or sanitary goods
Contact Us
For any questions regarding shipping or returns, please contact our customer service team at contact@clubhighend.com
We strive to ensure that every order meets your expectations, and we're here to assist you with any questions or concerns you may have!